FAQs

Custom Dealer Solutions is located at:
14539 Grover Street, Omaha, NE 68144

Our business hours are Monday through Friday from 8:00 AM to 5:00 PM Central Time. During these hours, our team is available to assist with orders, product questions, private labeling inquiries, and account support.

If you contact us outside of normal business hours, you may leave a message or submit an online inquiry and we will respond promptly on the next business day.

You can contact our customer support team in several convenient ways.

For the fastest assistance, email us at support@shopcds.com, where our team monitors inquiries throughout the business day and responds promptly. You may also reach us by phone at 402-205-4199 during our normal business hours, Monday through Friday from 8:00 AM to 5:00 PM Central Time.

For general questions, product support, or private labeling inquiries, you can also submit a contact request through our website and a representative will follow up with you directly. Our goal is to provide responsive, knowledgeable support and ensure every interaction is handled professionally and efficiently.

Yes, we do offer local pickup for customers who are nearby! To take advantage of local pickup, you must select the local pickup option during the checkout process.

Please note:

• If you select local pickup but are located out of state, our team will contact you to provide a shipping estimate.
• Payment for shipping will be required before we release your order for delivery.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer flexible and secure payment options designed to make purchasing fast, convenient, and reliable for both retail and commercial customers. We proudly accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. For customers who prefer digital checkout, we also accept secure electronic payments such as Apple Pay, Google Pay, and Shop Pay where available.

If your order was damaged in transit or if you received an incorrect item please give us a call at (402)-205-4199 for further assistance. We will replace the damaged order / incorrect item at no additional cost.

We work with UPS for all of our small parcel shipments. We utilize 2 separate accounts to provide the most competitive rates to our customer base. Orders are shipped UPS Ground with a 2-5 day typical lead time on delivery. Depending on where the order is being shipped to.

For any orders that require hazmat shipping & bulk orders with total weights exceeding 150 lbs, we ship LTL freight via SAIA or R&L. LTL shipments must be shipped to a valid business address and will require a custom quote.

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Our Free Shipping Offer applies only to stocked items and is subject to the following conditions:

• Eligibility: Free shipping is available only for orders shipping within the lower 48 states and for orders that have a total shipping cost of $30 or less.
• Exclusions: Free shipping does not apply to equipment, oversized, or bulky items, including products or orders exceeding 20 lbs or requiring additional handling.
• Manufacturer Direct Shipments: Products shipped directly from the manufacturer are not eligible for free shipping and are subject to additional shipping fees. This includes all products from Mi-T-M, BE Power Equipment, Mytee LLC, Sandia, Quantum Storage Systems, Luxor Workspaces, R&B Wire Products, Vapor Clean, and any other manufacturer-direct items.
• Additional Charges Notification: If an order exceeds these limitations, we will contact you to confirm any additional shipping fees before processing.

For any questions or concerns please email us at support@shopcds.com or call at (402) 205-4199.

Thank you for your continued support!

Yes, we do offer international shipping to many countries. If you are interested in a product that has no restrictions or regulations within your country contact us for a custom quote.

Yes, we charge shipping fees for equipment orders based on rate quotes from SAIA or R&L Carriers. These rates are pre-set and determined by the shipping dimensions and weight of the product you are purchasing.

For products that are too large to be shipped via UPS, we use LTL (Less-Than-Truckload) shipping through R&L Carriers or SAIA. This applies to larger items such as:

• 15, 30, and 55-gallon drums
• Pressure washers
• Air compressors
• And more

At Custom Dealer Solutions, we strive to provide the highest quality products and exceptional service. Due to the nature of our products, all sales are final. We are unable to accept returns unless there is an issue with your order, such as:

• You received the incorrect item.
• The product was damaged upon arrival.
• Another product-related issue occurred.

If you received the incorrect item, we will provide you with a prepaid return shipping label and promptly ship out the correct product once the returned item is received.

If your order was damaged or there is a product-related issue, please contact us within 7 days of receiving your order at support@shopcds.com or call us at (402) 205-4199. Be sure to include your order number, a description of the issue, and photos (if applicable) to help us resolve the matter quickly.

We appreciate your understanding and thank you for choosing Custom Dealer Solutions!

Yes, we offer several ways for our customers to save and benefit from partnering with us!

• Newsletter Signup Discount: Sign up for our newsletter and receive a 15% off discount code for your first order on all qualifying products. View more information on qualifying products below.
• Promotions and Sales: We regularly run sales for holidays, new product releases, and other special events. Stay updated by subscribing to our newsletter or following us on social media.
• Wholesale Program: We offer a tiered wholesale program designed to reward our loyal customers. As you spend more during the fiscal year, you move into higher tiers that provide deeper discounts and additional benefits. The more you spend, the greater the rewards!

For more details on our wholesale program and to see how you can start saving, contact a CDS representative.

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our wholesale team.

All stocked products are eligible for the newsletter signup order discount code. This includes any products we carry in-house, such as our cleaning chemicals, vehicle appearance protection items, and related supplies.

Drop-shipped products that are non-equipment related also qualify for the discount. However, drop-shipped equipment items—including tools, machines, or larger equipment—are not included in the welcome discount.

If you have any questions about specific items or need further clarification, feel free to reach out to us at support@shopcds.com or call us at (402) 205-4199. We’re happy to help!

Using a discount code is simple! When you have a valid discount code, follow these steps during checkout:

1. Add the products you wish to purchase to your cart.
2. Proceed to the checkout page.
3. Look for the Promo Code or Discount Code section during the checkout process.
4. Enter your discount code into the field and click Apply.
5. The discount will be automatically deducted from your order total for all qualifying products.

At Custom Dealer Solutions, we specialize in providing a comprehensive range of products tailored to meet the needs of dealerships, detailers, and car care professionals. Our offerings include:

• Cleaning Chemicals: High-performance solutions like all-purpose cleaners, degreasers, car wash soaps, tire dressings, and specialty cleaners for both interior and exterior use.
• Vehicle Appearance Protection Products: Paint protection, fabric, leather, and vinyl protectants, glass repellents, and warranty-backed products to keep vehicles looking their best.
• Detailing Equipment: Professional-grade tools like pressure washers, carpet extractors, steam cleaners, vacuums, polishers, and pneumatic tools for efficient detailing.
• Supplies and Accessories: Microfiber towels, applicators, brushes, sprayers, and other detailing essentials.
• Custom Programs: Cost-per-car chemical programs, vehicle appearance protection plans, and dealership-focused solutions to simplify operations and improve results.

YES, we always provide expert help and direction on what products to use depending on the situation. Our team works with customers daily to provide them with a sound chemical solution that caters to their needs.

We also provide discounts for dealerships, car washes, detail shops, etc. for full setup opportunities.

Yes, we do offer private labeling services. We provide full service private labeling solutions designed for brands, dealerships, distributors, and businesses looking to bring high quality products to market under their own name. Our private labeling program includes product formulation support, packaging and bottle sourcing, custom label application, and scalable production to support both initial launches and long term growth.

Clients can choose from proven, market ready formulations or work with our team to develop customized solutions that align with specific performance goals and branding requirements. We support a wide range of product categories and offer flexible order quantities, consistent quality control, and reliable fulfillment. Private labeling with us allows you to launch faster, maintain brand control, and deliver professional grade products without the complexity of in house manufacturing.