FAQs

At Custom Dealer Solutions, we specialize in providing a comprehensive range of products tailored to meet the needs of dealerships, detailers, and car care professionals. Our offerings include:

• Cleaning Chemicals: High-performance solutions like all-purpose cleaners, degreasers, car wash soaps, tire dressings, and specialty cleaners for both interior and exterior use.
• Vehicle Appearance Protection Products: Paint protection, fabric, leather, and vinyl protectants, glass repellents, and warranty-backed products to keep vehicles looking their best.
• Detailing Equipment: Professional-grade tools like pressure washers, carpet extractors, steam cleaners, vacuums, polishers, and pneumatic tools for efficient detailing.
• Supplies and Accessories: Microfiber towels, applicators, brushes, sprayers, and other detailing essentials.
• Custom Programs: Cost-per-car chemical programs, vehicle appearance protection plans, and dealership-focused solutions to simplify operations and improve results.

Custom Dealer Solutions is located at:
14539 Grover Street, Omaha, NE 68144

Yes, we do offer local pickup for customers who are nearby! To take advantage of local pickup, you must select the local pickup option during the checkout process.

Please note:

• If you select local pickup but are located out of state, our team will contact you to provide a shipping estimate.
• Payment for shipping will be required before we release your order for delivery.

YES, we always provide expert help and direction on what products to use depending on the situation. Our team works with customers daily to provide them with a sound chemical solution that caters to their needs.

We also provide discounts for dealerships, car washes, detail shops, etc. for full setup opportunities.

We do have the capability to provide our customers with private labeling. We work directly with our chemists to provide customers with the opportunity of developing their own product line. Contact us to get connected with one of our sales representatives.

Our customer support team is here to assist you with any questions or concerns. You can reach us in the following ways:

• Email: Send us a message at support@shopcds.com, and we’ll get back to you promptly.
• Phone: Call us directly at (402) 205-4199 during our business hours.
• Contact Form: Visit our Contact Us page to submit your inquiry through our online form.

Whether you need help with an order, have questions about our products, or need assistance with a program, we’re happy to help!

Yes, we offer several ways for our customers to save and benefit from partnering with us!

• Newsletter Signup Discount: Sign up for our newsletter and receive a 15% off discount code for your first order on all qualifying products. View more information on qualifying products below.
• Promotions and Sales: We regularly run sales for holidays, new product releases, and other special events. Stay updated by subscribing to our newsletter or following us on social media.
• Wholesale Program: We offer a tiered wholesale program designed to reward our loyal customers. As you spend more during the fiscal year, you move into higher tiers that provide deeper discounts and additional benefits. The more you spend, the greater the rewards!

For more details on our wholesale program and to see how you can start saving, visit our Wholesale Program Page.

All stocked products are eligible for the newsletter signup order discount code. This includes any products we carry in-house, such as our cleaning chemicals, vehicle appearance protection items, and related supplies.

Drop-shipped products that are non-equipment related also qualify for the discount. However, drop-shipped equipment items—including tools, machines, or larger equipment—are not included in the welcome discount.

If you have any questions about specific items or need further clarification, feel free to reach out to us at support@shopcds.com or call us at (402) 205-4199. We’re happy to help!

Using a discount code is simple! When you have a valid discount code, follow these steps during checkout:

1. Add the products you wish to purchase to your cart.
2. Proceed to the checkout page.
3. Look for the Promo Code or Discount Code section during the checkout process.
4. Enter your discount code into the field and click Apply.
5. The discount will be automatically deducted from your order total for all qualifying products.

We work with UPS for all of our small parcel shipments. We utilize 2 separate accounts to provide the most competitive rates to our customer base. Orders are shipped UPS Ground with a 2-3 day typical lead time on delivery. We do offer expedited services, contact us for more information.

Yes, we do offer international shipping to many countries. If you are interested in a product that has no restrictions or regulations within your country contact us for a custom quote.

If your order was damaged in transit or if you received an incorrect item please give us a call at (402)-205-4199 for further assistance. We will replace the damaged order / incorrect item at no additional cost.

Yes, we charge shipping fees for equipment orders based on rate quotes from SAIA or R&L Carriers. These rates are pre-set and determined by the shipping dimensions and weight of the product you are purchasing.

For products that are too large to be shipped via UPS, we use LTL (Less-Than-Truckload) shipping through R&L Carriers or SAIA. This applies to larger items such as:

• 15, 30, and 55-gallon drums
• Pressure washers
• Air compressors
• And more

At Custom Dealer Solutions, we strive to provide the highest quality products and exceptional service. Due to the nature of our products, all sales are final. We are unable to accept returns unless there is an issue with your order, such as:

• You received the incorrect item.
• The product was damaged upon arrival.
• Another product-related issue occurred.

If you received the incorrect item, we will provide you with a prepaid return shipping label and promptly ship out the correct product once the returned item is received.

If your order was damaged or there is a product-related issue, please contact us within 7 days of receiving your order at support@shopcds.com or call us at (402) 205-4199. Be sure to include your order number, a description of the issue, and photos (if applicable) to help us resolve the matter quickly.

We appreciate your understanding and thank you for choosing Custom Dealer Solutions!