Shipping policy

1. Shipping Origin(s)

All standard stocked orders are shipped from our primary warehouse located in Omaha, Nebraska.

Bulk-size chemical orders shipping to destinations within the Eastern half of the United States may be fulfilled from our Illinois distribution location. Certain non-stocked items are fulfilled manufacturer direct. Please see our FAQs page to view a list of all brands shipped manufacturer direct. Fulfillment locations for these items vary depending on the manufacturer and are determined on a per-company basis.

2. Order Processing & Fulfillment Time

Orders placed before 1:00 PM Central Standard Time (CST) are fulfilled and shipped the same business day. Orders placed after 1:00 PM CST are guaranteed to be fulfilled the following business day, Monday through Thursday.

Orders placed after 1:00 PM CST on Fridays may be fulfilled the same day but are guaranteed to be fulfilled by the following Monday. We are closed on Saturdays and Sundays. Processing times may be impacted by holidays, weather conditions, or carrier delays.

3. Carriers Used

UPS is used for all small parcel shipments. USPS is used for orders received through external marketplaces.

Orders exceeding 150 lbs are shipped via LTL Freight, with SAIA as our standard carrier. Customers who prefer to use their own freight carrier for bulk product shipments may contact us directly to coordinate shipping.

4. Shipping Methods Offered

Small parcel shipments are delivered via UPS Ground or USPS.

Orders over 150 lbs are shipped via LTL Freight.

For LTL shipments, please should notify us in advance if a liftgate is required, special delivery instructions are needed, or if the delivery address is considered a limited access location.

5. Shipping Rates & Free Freight

Shipping rates are calculated at checkout for all orders that do not qualify for free freight based on our negotiated UPS shipping rate agreement.

Order values of $99+ qualify for free freight.

Free freight applies only to stocked items shipped via UPS or USPS and does not include manufacturer direct shipped products, LTL Freight shipments, or hazmat shipments.

For orders that do not meet the free freight minimum, shipping is charged as follows:

• Orders weighing 0 to 10 lbs are charged a $7.50 flat rate.
• Orders weighing 10.01 to 25 lbs are charged a $12.50 flat rate.
• Orders weighing over 25 lbs are quoted at checkout using our live negotiated UPS rates. 

Customers are responsible for all shipping and handling fees on orders that do not meet the free freight minimum.

6. Hazmat or Restricted Items

Certain products and package sizes require hazmat shipping. All hazmat products are shipped via LTL Freight with no exceptions. Hazmat freight will incur additional charges based on carrier quotes. We do not apply any markup to hazmat freight charges. Carrier quotes will be provided directly to customers for review.

7. Domestic & International Shipping

Free shipping and live shipping rates apply only to the contiguous lower 48 United States. Orders shipping to Alaska and Hawaii require custom shipping quotes. Aerosols & any other hazmat items are not able to be shipped to Alaska or Hawaii.

We currently ship internationally only to Canada through custom quotes. International customers are responsible for coordinating and booking their own shipments. We will provide all required shipping information including dimensions and weights. All liability related to international shipping remains with the customer.

8. Order Tracking & Notifications

All orders receive an order confirmation email upon purchase. A separate email containing tracking information is sent once the shipping label has been generated. Orders shipping via LTL Freight will receive a separate email containing the PRO number and related freight details after the Bill of Lading has been created.

9. Delivery Issues, Damage & Claims

If you received a damaged, defective, or incorrect item, you must contact us within 72 hours of delivery by email at support@shopcds.com or call us at (402) 205-4199 Please include their order number along with clear photos or videos of the issue and the original packaging.

Damaged items and packaging must not be discarded, as they may be required for carrier claims. We will provide a prepaid return shipping label or schedule a pickup and offer a replacement, exchange, or full refund for backordered items at no additional cost.

10. Signature Requirements

Signature requirements are determined by the carrier or may be required for certain high-value or freight shipments.

11. P.O. Box Policy

We DO NOT ship to P.O. boxes. If an order is placed using a P.O. box address, we will attempt to contact the customer to obtain a physical delivery address. If no response is received within 24 to 48 hours, the order will be refunded to the original payment method.

12. Additional Notes

Delivery timeframes are estimates and may vary based on destination, weather conditions, carrier delays, and order cutoff times.